> For the complete documentation index, see [llms.txt](https://docs.pos.pages.fm/pos/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pos.pages.fm/pos/english/advanced-features/abandoned-cart.md). # Abandoned Cart How to set up Abandoned cart reminder to client’s WhatsApp using Pancake When a user adds a product to the online shopping cart of an e-commerce site which is linked to Shopify but doesn't proceed to checkout and complete the purchase → This is called the "abandoned cart", and remind the clients of this can actually help you raise 40% your revenue. First you need to make sure you’ve activated **both POS and Botcake** for your Pancake’s account. ## 1. Connect your Shopify into POS You can connect your Shopify to POS by 2 ways: by Application ID and Secret Key, or by Application's access\_token. Please refer to this link: ## 2. Configure to prompt customers to confirm orders in POS In POS, choose “Configuration” → “Automated Order”
In “Automatically send message”, you can see the function “Configure to prompt customers to confirm orders” → click “Config”
In the Config table, choose the order source as “Shopify”
Choose the cart you wish to send reminder about
Note: this means the reminder will be about the abandoned cart 1 or 2 days ago. You can continue to config this by 2 ways, using POS or Botcake (POS is for businesses using Messenger/Instagram, and those using WhatsApp communicate with the customers, please choose Botcake) * Using POS - for businesses using Messenger/Instagram 1. Choose the sending platform as “POS”:
2. Fill in the content, with the variables below
Click “OK”.
* Using Botcake - for those businesses using WhatsApp 1. Create a template on WhatsApp Manager, refer to this link: {% hint style="info" %} You can add up to 5 variables, as the picture shown below, so make sure you add variables to the templates {% endhint %} 2. After your template is successfully verified, attach it to a sequence on Botcake
Note, when you attach the flow to a sequence, it will appear as below {% hint style="info" %} Note, when you attach the flow to a sequence, it will appear as below {% endhint %}
{% hint style="info" %} Please fill in the body params with these variables {% endhint %}
3. On POS, continue to choose the sending platform as “Botcake”
4. Click “Add” and attach the sequence you’ve just created on Botcake to POS
Click “OK”.
## 3. Set the notification on Pancake Back to the Configuration on POS, choose “Notification” → “Pancake”
Select the WhatsApp you wish to trigger the abandoned cart message.
All done !